How do a Virtual Visit With Your Healthcare provider
Doing your next healthcare provider's appointment viavideochat is a great way to see your provider and get quicktreatment, without the wait or the commute to the provider'soffice.
With that huge bonus in convenience, more and morepatients are trying out virtual visits and reporting they lovedoing them.
Ready to do your first video visit with your provider.
Here’s a quick checklist to make sure your appointment is a trulypositive, and free of technical glitches.
1.USE A HIGH QUALITY WEBCAM.
Virtual visits work best when your provider can clearly see you. That means,you need to use a quality webcam. the good news is that many devices andcomputers now come with high-quality integrated Webcams.
If you already have a webcam, test out the picture quality by doing a video callwith a friend. If you think you need to purchase a webcam, check out thislist of a few top-rated webcams.
2. SET-UP THE CAMERA AT EYE-LEVEL.
Whether you’re using an integrated or external camera, try to set things upso that the camera is approximately eye-level. This will Make it easier for yourprovider to see and engage with you.
3. USE QUALITY SOUND EQUIPMENT.
Most computers and high-quality cameras have a decent built-in microphone andspeakers. Test yours out using a sound recording program on your computer orby doing a call or video chat with a friend.
4. SET YOUR NOTIFICATIONS.
Most platfoms for virtual visits have a notifications system that Will let youknow whwn your provider is ready to see you. At eVisit, We offer the option toget notifications via email, phone, and text, Decide Which option Works best foryou and make sure to set them up.
PREPARING FOR THE VIRTUAL VISIT
1. TEST OUT YOUR WEBCAM.
Before you start your online appointment, make sure your webcam is working.Open up the Webcam via your control panel or a video app like skype to test itout.
2.MAKE SURE YOUR VOLUME’S ON.
Yes, we know it’s simple, but we’ve all made this mistake! Check your sound tomake sure it isn't muted. you can also quickly open up a video online, or a songon a music player to test out you're audio.
3.TEST YOUR MICROPHONE.
Try out your microphone. open a recording program to test, or look for themicrophone device in your control panel.
4.PLUG IN YOUR COMPUTER OR MOBILE DEVICE.
The last thing you want is for your power to die in the middle of the visit.Make sure your computer or mobile device is either fully charged or plugged inbefore the visit starts.
5.USE A WIRED INTERNET CONNECTION.
It;s like to do a virtual visit over a Wifi connection, But your computer is lesslikely to lose connection if it’s plugged directly into the internet with a wired anethernet cable. (if you're on a phone and you are experiencing bandwidth issues,try connecting to your home's Wifi. We recommend using a connection of at least3mbps.)
6.CLOSE UNNECESSARY PROGRAMS.
Having too many other things running on your computer or device can strain itsmemory and reduce the quality of your videochat. Before starting a virtual visit,close as many unnecessary programs as possible. If you haven't restarted yourcomputer or closed out of your browser in awhile, you may want to do that aswell.
7.USE THE RIGHT BROWSER.
If you’re using an online web app, it might have certain requirements for whatbrowser it runs best on. For instance, we recommend running the eVisit web appon chrome or Firefox. Find the software's help or technical support sections tocheck what browsers you should use.
Your provider will be able to see you, so make sure you're dressed appropriately.
9.FIND A QUIET SPACE.
Whether you're at home, at work, or traveling, try to find a quiet space whereyou're not likely to get interrupted. You'll feel more comfortable with a little privacyand you're less likely to be distracted during the visit.
10. ADJUST THE LIGHTING.
Before you start a virtual visit, test out the lighting, Is your image clear?Is the picture too fuzzy and dark? Try turning on overhead lights and blocking lightfrom windows, Which can lead to too much background light in the video.
11.NOTE ANYTHING YOU’D LIKE TO ASK OR DISCUSS WITHTHE PROVIDER.
Take a minute or two before starting the virtual visit to jot down any questionsyou may have for the provider.
12.HAVE YOUR HEALTHCARE PROVIDER’S NUMBER HANDY.
Just in case you have a technical issues or other problem come up, have yourprovider's number on hand. Give the practice a call to keep them updated onany problems. You can also contact eVisit's support team at firstname.lastname@example.org you have any technical issues.
DURING THE VIRTUAL VISIT
1. SHARE YOUR SCREENWHEN PROMPTED.
WHEN PROMPTED.Some telemedicine web apps mayprompt you to share yourscreen to start the video chat.Here's an example of how thislooks in the eVisit platform.
Act like you would during an in-person visit: ask any questions, give the providera thorough explanation of your medical issue and symptoms, and listenclosely. Make sure you're looking into the camera and staying close to your deviceso your provider can see and hear you.
3. PAT YOURSELF ON THE BACK.
You just did your first virtual visit! Make sure to follow any instructionsyour provider gave you and share any feedback so we can improvethe virtual visit experience.
Frequently asked questions, answered.